This policy outlines the terms and conditions for cancellation and refunds of e-challans issued through the e-Challan System.
Please be advised that cancellations and refunds are not permitted for e-challans.
E-challans are issued for traffic violations and serve as a legal record of the offense. Payment of the e-challan signifies your acknowledgment of the violation.
Dispute Resolution:
If you believe the e-challan was issued in error, you can contest it by filing a grievance with our dedicated team.
Grievance Redressal: To report an issue with your e-challan, please contact our grievance redressal team at support@goaechallan.com or by visiting your local police station or RTO. We recommend including the following details in your grievance:
E-Challan Number
Vehicle Registration Number
Description of the Dispute
Our grievance team will review your case and respond to you within a stipulated timeframe.
Note: This policy is subject to change at any time without prior notice. We encourage you to review this policy periodically for any updates.